Medical Claims Processing System RFI

The Department of Homeland Security is conducting market research to identify vendors capable of providing a comprehensive medical claims processing system.

US IMMIGRATION AND CUSTOMS ENFORCEMENT


General
Open (active)
ICE_Medical_Claims_
Jul 15, 2026 10:00 PM
Jun 16, 2026 02:23 PM
Request for Information (RFI)
Federal
Original Solicitation Links
[

ICE_Medical_Claims_

]

ice medical claims

Contact
Genna Braden
genna.braden@ice.dhs.gov
+16822187283
Submission Instructions
Email
Description

The Department of Homeland Security (DHS), specifically the Immigration and Customs Enforcement (ICE) Health Service Corps (IHSC), is seeking information on potential vendors capable of providing a comprehensive medical claims processing system. This system must support claim adjudication, reimbursement, program integrity, and related functions. The system is expected to handle approximately 300,000 medical claims annually and include features such as auto-approval for emergency department claims and prior authorization of referrals. The RFI seeks to understand vendor capabilities regarding transition timelines, key milestones, best practices for complex transitions, and the technology used for adjudication and reimbursement. Specific areas of interest include support for paper claims, the process for provider enrollment and reimbursement, capabilities for identifying and resolving overpayments, and the potential for contract financing. Vendors are also asked about their system's scalability, integration capabilities with other government systems (like EHR/EMR), interoperability standards (HL7, FEDRAMP), and provider network management. Additionally, the DHS is interested in reporting and dashboard capabilities, customer and business support services, experience with government contracts, and experience within federal cloud environments (GovCloud), including obtaining Authority to Operate (ATO) and Privacy Threshold Analysis (PTA). Experience with AI/ML tools for fraud, waste, and abuse detection, as well as system availability and disaster recovery, are also key areas of inquiry. The government is considering NAICS code 518210 (Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services) for this requirement.

Classification Codes
NAICS524292Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
PSCAN45HEALTH SERVICES - OPERATIONAL SYSTEMS DEVELOPMENT
Smart Codes
medical claims processinghealthcare it servicesgovernment it solutions
Specifications
Service Only
Documents
TitleDate Posted
RFI_Medical Claims Management.pdfJun 16, 2026 12:00 PM
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