Detention Commissary Services

Contra Costa County is seeking a contractor to provide weekly inmate commissary services, inmate account management, ordering systems, kiosks, product delivery, and related support at four detention facilities.

Contra Costa County > Office of the Sheriff > Custody Services Bureau


General
Open
RFP_F-Contr-0000000270
Oct 22, 2026 10:00 PM
Oct 01, 2026 06:24 PM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
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RFP_F-Contr-0000000270

]

detention commissary services

Contact
carolyn.halstenson@pw.cccounty.us
255 Glacier Drive, Martinez, CA, USA
Submission Instructions
Online
Description

Contra Costa County is seeking a contractor to operate a weekly bag-in commissary program for inmates at four detention facilities. The contractor must purchase, maintain, and deliver approved hygiene products, food, clothing, electronics, books, games, and other commissary items; package and distribute indigent supplies provided by the County; provide weekly ordering and delivery; and manage returns and refunds. The contractor must also provide all required equipment, materials, supplies, telephone service, and operating expenses at no cost to the County. The scope includes a computerized inmate account and funds-management system supporting deposits, orders, credits, charges, reporting, audits, and financial records; online, telephone, kiosk, tablet, and fax ordering channels; installation, training, documentation, 24-hour emergency support, and continuing hardware and software maintenance. The contractor must provide and maintain lobby and housing-unit kiosks, microwave ovens at specified facilities, delivery personnel, and ongoing records and reporting. Proposals must include company qualifications and experience, a technical proposal, statement of experience, commission-based price proposal, customer references, anti-collusion statement, business opportunity registration form, addenda acknowledgment, required licenses and permits, and a certificate of insurance.

Classification Codes
NAICS561990All Other Support Services
PSCR601ADMIN SVCS/MATERIAL MANAGEMENT
Smart Codes
inmate commissary servicesinmate account managementdetention facility kiosks
Specifications
Supply & Service
Timeline
Oct 01, 2026 06:24 PM-Publication Date
Oct 15, 2026 10:00 PM-Written Questions Due
Oct 22, 2026 10:00 PM-Proposal Due Date
Requirements
Required
  • Commercial General Liability — $500,000.00
  • Workers' Compensation
Required
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
Documents
TitleDate Posted
County General Terms and Conditions.pdfAug 04, 2026 07:46 PM
County Registration and Certification Form.pdfAug 04, 2026 07:47 PM
RFP Document.docxOct 01, 2026 06:14 PM
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