Complex Care Coordination Program Services

Monroe County is seeking a provider to coordinate complex care placements, expand preventive community-based services, and evaluate and support the long-term sustainability of its Complex Care Coordination Program.

Monroe County > Department of Public Health > Office of Purchasing & Central Services


General
Open
Nov 30, 2026 08:00 PM
Nov 06, 2026 09:57 AM
1 year base + 2 × 1 year options
Minority-Owned BusinessWoman-Owned BusinessService-Disabled Veteran-Owned Business
Request for Proposal (RFP)
Local
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Contact
lesliesugrue@monroecounty.gov
+15857531104
39 West Main Street, Rochester, NY, USA
Submission Instructions
Mail
Leslie Sugrue, Monroe County Office of Purchasing & Central Services, 200 County Office Building, 39 West Main Street, Rochester, NY 14614
Description

Monroe County seeks professional services to operate its Complex Care Coordination Program, supporting appropriate placement of patients who need a lower level of care than acute inpatient hospitalization or who are difficult to place. The work includes building on prior complex-care initiatives and supporting skilled nursing facilities, assisted living facilities and programs, and preventive and community-based care services that can reduce avoidable hospitalizations and connect people with appropriate care and resources. The selected provider will also develop program evaluation metrics and data-analysis methods, assess performance and fiscal sustainability, recommend long-term financing approaches, and establish compliance, quality-assurance, and incident-review processes. Proposals must include a project narrative and work plan, cost proposal, company and experience information, key personnel resumes, specified certifications, insurance documentation, exceptions if any, and an MWBE/SDVOB utilization plan. The County anticipates a one-year agreement with two optional one-year renewals.

Classification Codes
NAICS624120Services for the Elderly and Persons with Disabilities
PSCQ201General Health Care Services
Smart Codes
complex care coordinationhealthcare program evaluationcommunity-based care services
Specifications
Service Only
Timeline
Nov 6, 2026-RFP Release Date
Nov 13, 2026 08:00 PM-Clarification Questions Due
Nov 20, 2026-Answers to Questions and Addenda Issued
Nov 30, 2026 08:00 PM-Proposal Submission Deadline
Requirements
Required
  • Workers' Compensation and Disability Insurance
  • Liability and Property Damage Insurance — $1,000,000.00
  • Contractor's Protective Liability Insurance
  • Professional Liability Insurance — $1,000,000.00
  • Motor Vehicle Insurance — $1,000,000.00
Scored
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
Documents
TitleDate Posted
rfp110626jNov 06, 2026 09:57 AM
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