Utility Bill Printing and Mailing Services
City of Norwalk > Finance Department
Original Solicitation Links
RFP 27-854
]utility bill printing & mailing services
Contact
Submission Instructions
Description
The City of Norwalk is seeking a qualified vendor to receive and securely process electronic utility billing files; design, print, fold, insert, seal, sort, and mail utility bills and related delinquency notices; and provide production reporting, reconciliation, returned-mail handling, quality control, and remailing of vendor-caused errors. The vendor must furnish standard production materials, comply with USPS requirements, maintain data-security safeguards, and support recurring billing cycles of approximately 5,400 utility bills every two months plus approximately 1,500 delinquent notices after each billing cycle. Proposers must have at least three years of continuous relevant experience and be USPS Coding Accuracy Support System (CASS) certified. The scope includes implementation and testing, secure file transmission, approved bill-format maintenance, production scheduling, confidential handling of customer information, and ongoing coordination with City staff. The proposal must include a cover letter/introduction, executive summary, scope of work/methodology, at least three references using the proposed service, a list of California municipalities served during the past five years, a cost file, an insurance requirements acknowledgment, and a certificate of non-collusion.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Minimum 3 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| RFP 27-854 | Sep 16, 2026 12:56 PM |
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