AI-Enabled Application and Permit Management System

The Detroit Water and Sewerage Department is seeking a vendor to provide and administer an AI-enabled electronic permitting and Lifeline H2O assistance application system, including implementation, eligibility verification, customer support, reporting, and integrations.

Detroit Water and Sewerage Department


General
Open
Oct 09, 2026 06:00 PM
Sep 16, 2026 11:39 AM
2 years base + 1 × 1 year option
OtherOtherOtherOther
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Original Solicitation Links
Contact
michelle.mckenzie@detroitmi.gov
+13136740425
735 Randolph Street, Detroit, MI, USA
Submission Instructions
Online
Submit one signed electronic copy in PDF format through MITN.
Description

The Detroit Water and Sewerage Department is soliciting proposals for a commercial off-the-shelf permitting and assistance-management software solution. The system must support electronic application intake, permitting and inspection workflows, secure document uploads, AI-powered optical character recognition and eligibility determination, identity and income verification, fraud detection, audit trails, multilingual and ADA-compliant access, and integration with existing applications, including the City's ESRI GIS environment. The scope includes implementation, phased rollout and pilot testing, staff training, customer support through call center and digital channels, dashboards and recurring reports, secure file exchange, analytics, data security, and transition documentation. The vendor must provide the system and ongoing administration, meet stated processing, uptime, support, accuracy, and fraud-detection performance standards, and comply with applicable privacy, cybersecurity, NIST, HIPAA, FCRA, GLBA, and state requirements. The initial recommended term is two years with one optional one-year extension.

Classification Codes
NAICS541512Computer Systems Design Services
PSCD307Automated Information System Design and Integration Services
Smart Codes
permit management softwareai eligibility verificationsoftware implementation services
Specifications
Supply & Service
No
Timeline
Sep 23, 2026 08:00 PM-Questions Due Date
Sep 29, 2026-Addendum Issuance Date
Oct 09, 2026 06:00 PM-Proposal Due Date
Dec 1, 2026-Anticipated Contract Start
Requirements
Required
  • Minimum 4 references
  • Within the last 5 years
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
Documents
TitleDate Posted
rfp091626zSep 16, 2026 11:39 AM
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