Freshworks Freshdesk-Forest and Enterprise Contact Center Software Subscription

The City University of New York is seeking a one-year subscription for Freshworks Freshdesk-Forest and enterprise contact center software.

City University of New York (CUNY) University Central Office


General
Open
RFQ 214594540
Jun 30, 2026 01:00 PM
Jun 08, 2026 12:00 PM
1 year
Request for Proposal (RFP)
State
Contact
Karen Pinckney
karen.pinckney@cuny.edu
+16466643170
205 East 42nd Street, New York, NY, USA
Submission Instructions
Mail
Description

The City University of New York (CUNY) Office of Admissions / Welcome Center is seeking a one-year subscription for Freshworks Freshdesk-Forest Annual Subscription. This solicitation is subject to the Procurement Lobbying Act (PLA), requiring specific forms and channeling all communications through the designated contact. The University is seeking the most favorable pricing offered to any customer. The contract terms will be governed by the PRDS, CUNY's standard Purchase Order Terms and Conditions for Software, IT policies, and New York State Standard Clauses.

Classification Codes
NAICS561422Telemarketing Bureaus and Other Contact Centers
PSCDA10Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
Smart Codes
software subscriptioncontact center softwarecustomer relationship management
Specifications
Service Only
No
Timeline
Jun 08, 2026 12:00 PM-Date of Issue
Jun 30, 2026 12:00 PM-Due Date
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