Contact Center Solutions for Student Support

The State of Virginia is seeking a contact center solution to support student inquiries regarding enrollment, financial aid, and student accounts.

Virginia Community College Shared Services Center


General
Open (open)
RFP-113005
Jul 02, 2026 05:00 PM
May 11, 2026 01:10 PM
Request for Proposal (RFP)
State
Original Solicitation Links
Contact
Aubrey Wilcher
awilcher@ssc.vccs.edu
+15405914046
Description

The State of Virginia is seeking a qualified contact center solution to provide comprehensive support for potential and existing students. The services will address inquiries related to enrollment, retention, financial aid, and student accounts, as determined by individual colleges. The selected vendor will be responsible for supplying all necessary labor, materials, supervision, equipment, and related services as detailed in the attached documentation. Questions regarding this opportunity are due by 5 PM on May 29, 2026, with proposals due by 5 PM on June 23, 2026.

Classification Codes
NAICS561422Telemarketing Bureaus and Other Contact Centers
PSCU009Education Services
Smart Codes
contact center servicesstudent support solutionsenrollment management support
Specifications
Service Only
Timeline
May 11, 2026 12:00 PM-Issued Date
May 29, 2026 12:00 PM-Questions Due Date
Jun 23, 2026 12:00 PM-Proposal Due Date
Jul 02, 2026 12:00 PM-Closing Date
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