Housing Choice Voucher Program Support Services

Volusia County is seeking a contractor to provide case management, call center, waiting list management, and technical assistance services for its Housing Choice Voucher program.

Volusia County > Community Assistance Department


General
Open (open)
27-P-01MC
Dec 09, 2026 08:00 PM
Nov 10, 2026 05:14 PM
2 years base + 3 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
mchestnut@volusia.org
+13866266624
123 West Indiana Avenue, DeLand, FL, USA
Submission Instructions
Description

Volusia County seeks support for its Housing Choice Voucher (Section 8) program, which administers 332 vouchers. Requested service areas include annual and interim recertifications, rent calculations, eligibility determinations, participant-file maintenance, quality control, and client call center support. The contractor may also provide waiting list management, portability and move/transfer assistance, owner-change processing, HUD online system support, postage and printing, and technical assistance such as program compliance guidance, audit preparation, and staff training. Case management and call center services are expected to be needed immediately; other service areas may be requested as needed. Most work is expected to be performed remotely, although some in-person work, such as staff training, may be required. The initial contract term is two years, with three optional one-year renewals. The solicitation requests service-area pricing and evaluates technical approach, past performance, staffing, and cost.

Classification Codes
NAICS624229Other Community Housing Services
PSCAK16HOUSING - MANAGEMENT AND SUPPORT
Smart Codes
housing voucher administrationhousing program call centerhousing assistance case management
Specifications
Service Only
Timeline
Nov 16, 2026 03:00 PM-Pre-Proposal Meeting (optional)
The meeting may also be attended virtually via Microsoft Teams.
Nov 26, 2026 05:00 AM-Questions Due
Dec 09, 2026 08:00 PM-Proposal Submission Deadline
Requirements
Required
  • Workers Compensation
  • Commercial General Liability - Each Occurrence — $1,000,000.00
  • Commercial General Liability - General Aggregate — $2,000,000.00
  • Automobile Liability — $500,000.00
  • Professional Liability — $1,000,000.00
  • Cyber Insurance — $1,000,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
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