Customer Engagement Platform
Texas State University
Original Solicitation Links
754-TXST-2026-RFP-484-VPIT
]customer engagement platform
Contact
Submission Instructions
Description
Texas State University is requesting competitive proposals for a Customer Engagement Platform. The platform should replace the university's current Microsoft Dynamics 365 Customer Insights (Marketing) module and will be a new system implementation, including configuration, deployment, and transition from the existing platform. The proposed solution must support marketing campaign management, student communications, and external engagement with constituents and partners. It is expected to support enterprise-wide use across multiple departments and must operate within the university's existing technology ecosystem, which includes systems like Banner, NXT/Raiser's Edge, and Luminate Online. The solution must support interoperability and coordination across these systems. The respondent will be responsible for a complete implementation of the proposed solution, including system configuration and deployment, integration with existing systems, data migration, testing and validation, and training and transition to operations. The university has provided detailed functional, technical, and service requirements in Appendix A.
Classification Codes
Smart Codes
Specifications
Requirements
- Workers Compensation
- General Liability — $2,000,000.00
- Commercial General Liability — $2,000,000.00
- Business Auto Liability Insurance — $2,000,000.00
- Minimum 5 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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