City of Chandler ITSM Solution Request for Information

The City of Chandler is requesting information about an IT service management solution under solicitation IT7-920-5146.

City of Chandler > Purchasing Division


General
Open
IT7-920-5146
Oct 02, 2026 12:00 PM
Sep 18, 2026 09:30 PM
Request for Information (RFI)
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Original Solicitation Links
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IT7-920-5146

]

ITSM Solution

Contact
christina.pryor@chandleraz.gov
+14807822403
Description

The City of Chandler is seeking information about an IT service management (ITSM) solution. The opportunity is identified as Request for Information No. IT7-920-5146. Submittals are due October 2, 2026, at 4:00 p.m. Arizona local time. No pre-submittal conference is scheduled. The available materials refer respondents to the solicitation for detailed submittal instructions, but those instructions and the detailed solution requirements are not included.

Classification Codes
NAICS541512Computer Systems Design Services
PSC7D20Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
Smart Codes
it service management softwareitsm implementation servicesit service desk software
Specifications
Supply
Timeline
Sep 18, 2026-Begin Date
Oct 02, 2026 11:00 PM-Response Due Date
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