AI-Assisted Non-Emergency Call Management Solution
Kansas City > Police Department
Original Solicitation Links
Contact
Description
The Board of Police Commissioners, Kansas City, Missouri is issuing a Request for Proposal (RFP) for an AI-assisted non-emergency call management solution for the Kansas City Missouri Police Department (KCPD) Public Safety Answering Point (PSAP). The solution is intended to augment, not replace, telecommunicators by automating routine non-emergency interactions, reducing call taker workload, shortening caller wait times, and allowing personnel to focus on high-priority 911 calls. The system must handle call intake, incident classification, AI-assisted triage, language support, multichannel communications, callback features, self-service options, and knowledge base integration. It must integrate with Motorola PremierOne CAD, RMS, telephony, and GIS systems, and meet CJIS security requirements. The vendor must provide training, implementation, maintenance, and demonstrate the solution in a live scenario-based demonstration. The contract will include various line items covering AI call answering, call intake, incident classification, advanced AI capabilities, language support, and more.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Minimum 3 references
Documents
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