Eligibility Support Services

The Texas Health and Human Services Commission is seeking a contractor to provide statewide eligibility support services for public benefit programs, including call center, mail, and data processing support.

Texas > Health and Human Services Commission > Procurement and Contracting Services


General
Open (posted)
HHS0017117
Dec 11, 2026 04:30 PM
Nov 10, 2026 12:00 PM
3 years base + 3 × 1 year options
Request for Proposal (RFP)
State
Ask AI about this solicitation
Original Solicitation Links
Contact
iris.triana-zuniga@hhs.texas.gov
+15124062489
1100 West 49th Street, Austin, TX, USA
Submission Instructions
HHS Online Bid Room
Original proposal in searchable PDF, excluding cost proposal and subcontracting plan, Cost Proposal in Excel format with active formulas, compatible with Microsoft Office 2016, Subcontracting Plan and supporting documentation in searchable PDF

or

Mail
Health and Human Services Commission, ATTN: Response Coordinator, Tower Building, Room 108, 1100 W. 49th St., MC 2020, Austin, TX 78756
Original proposal in searchable PDF, excluding cost proposal and subcontracting plan, Cost Proposal in Excel format with active formulas, compatible with Microsoft Office 2016, Subcontracting Plan and supporting documentation in searchable PDF
Description

The Texas Health and Human Services Commission seeks one contractor to provide Eligibility Support Services supporting its current eligibility system and access to programs such as SNAP, TANF, and Medicaid. Services support access through eligibility offices, community partners, telephone, mail, fax, and the internet; detailed requirements are in the Scope of Work and related exhibits. The response requires a narrative proposal, company and financial information, references, a cost proposal, and a subcontracting plan, among other listed items. The contract has a three-year initial term, may be extended for up to two additional years, and may have a further one-year extension. The stated $293,760,424 is historical compensation for the previous contract, not a stated budget for this procurement.

Classification Codes
NAICS561499All Other Business Support Services
PSCR699Other Administrative Support Services
Smart Codes
eligibility support servicescall center servicesapplication processing services
Specifications
Service Only
Timeline
Nov 13, 2026 04:00 PM-Pre-Proposal Conference (optional)
Register via Microsoft Teams before the event. Telephone: +1 512-580-4366; conference phone ID will be provided to registered participants by email.
Nov 16, 2026 11:00 PM-Deadline for Questions or Clarification Requests
Nov 25, 2026 08:00 PM-Courtesy Subcontracting Plan Review Deadline
Dec 1, 2026-Tentative Posting of Responses to Questions
Dec 11, 2026 04:30 PM-Proposal Submission Deadline
Dec 1, 2027-Anticipated Contract Start
Requirements
Required
Informational
  • Minimum 2 references
  • Within the last 5 years
  • Client point of contact required for each reference
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