Confidential and Anonymous Reporting System
Toronto Transit Commission
Original Solicitation Links
Contact
Submission Instructions
Description
The Toronto Transit Commission is seeking a vendor-hosted Confidential and Anonymous Reporting System (CARS) for employees and stakeholders to report suspected unethical conduct, misconduct, wrongdoing, policy violations, and other concerns securely, confidentially, and anonymously. Required capabilities include web, telephone, and regular-mail reporting channels; anonymous two-way communication; intake, assessment, triage, routing, assignment, status tracking, aging, investigation support, audit trails, reporting, analytics, alerts, risk monitoring, and role-based access controls. The selected supplier must provide the software solution, implementation and data-migration services, project management, configuration, testing, training, knowledge transfer, operational warranty, support, maintenance, service-level commitments, and transition-out assistance. The solution must be hosted in a vendor-managed environment, keep TTC data in Canada or the United States subject to TTC approval, support Canadian data residency requirements, meet stated accessibility and security requirements, and provide current evidence of an accepted security certification or attestation such as SOC 2 Type II, ISO 27001, Protected B/PBMM, FedRAMP, or CSA STAR Level 2. The agreement is planned for an initial four-year term with three optional two-year extensions.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Professional Liability Insurance — $1,000,000.00
- Computer Security and Privacy Liability — $1,000,000.00
- Commercial General Liability — $1,000,000.00
- Minimum 2 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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