Airport Family Assistance Portfolio

The City of Charlotte's Aviation Department is seeking a contractor to review and update its Family Assistance Support Plan, deliver progressive training and exercises, and provide optional on-call emergency family assistance support for Charlotte Douglas International Airport.

City of Charlotte > Aviation Department > Charlotte Douglas International Airport


General
Open
AVIA 27-08
Nov 06, 2026 03:00 PM
2 years base + 1 × 1 year option
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
monique.goines@cltairport.com
Submission Instructions
Online
Upload the completed proposal forms by the proposal due date and time., Submit pricing in the table provided on the portal., Submit confidential and proprietary information, trade secrets, and personally identifiable information separately, with the required confidentiality caption on each page.
Description

Charlotte Douglas International Airport is seeking proposals for a two-year Family Assistance Portfolio. The selected contractor will review, validate, and strengthen the airport's existing Family Assistance Support Plan; perform a gap analysis; update the plan and supporting annexes, checklists, and job aids; and provide the final plan in editable and PDF formats. The work also includes program management, stakeholder coordination, workshops, two multi-agency tabletop exercises, and one full-scale exercise. The contractor must provide exercise planning and evaluation materials in Homeland Security Exercise and Evaluation Program format, including exercise plans, situation manuals or participant materials, controller/evaluator handbooks, scenario events and injects, evaluation guides, communications plans, participation tracking, hot-wash materials, and after-action/improvement plans. Proposers must separately price optional on-call emergency family assistance support, including remote advisory assistance and potential on-site Family Assistance Center, call-center, registration, logistics, staffing, and demobilization support.

Classification Codes
NAICS541618Other Management Consulting Services
PSCR429SUPPORT- PROFESSIONAL: EMERGENCY RESPONSE/DISASTER PLANNING/PREPAREDNESS SUPPORT
Smart Codes
emergency management consultingfamily assistance planningemergency exercises and training
Specifications
Service Only
Timeline
Oct 6, 2026-Issue Date
Oct 20, 2026 07:00 PM-Written Questions Due
Nov 06, 2026 03:00 PM-Proposal Due Date
Jan 1, 2027-Estimated Start Date of Services
Requirements
Required
  • Automobile Liability — $1,000,000.00
  • Commercial General Liability — $1,000,000.00
  • Workers' Compensation
  • Employers' Liability — $100,000.00
Scored
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
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