Occupational Health and Disability Case Management Services

The Toronto Transit Commission is seeking a qualified provider for disability case management, workplace accommodation support, and At Work Health Assessments for primarily non-unionized employees, with related reporting, clinical coordination, and case-management system services.

Toronto Transit Commission


General
Open
P03DW25650
Oct 27, 2026 06:00 PM
Sep 30, 2026 07:30 PM
2 years base + 3 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
cindy.hermosilla@ttc.ca
+11111111111
Submission Instructions
Description

The Toronto Transit Commission is seeking supplemental occupational health services to support its internal Occupational Health & Employee Wellness section. The provider will deliver short-term disability adjudication and case management, disability-related accommodation assessments, return-to-work coordination, and At Work Health Assessments for selected non-unionized employee groups and on an ad hoc referral basis, with potential AWHA support for unionized employees. Services include employee and stakeholder communications, functional and medical documentation review, appeals, fraud monitoring, coordination of Functional Ability Evaluations and Independent Medical Examinations, and support for complex mental-health, workplace-conflict, safety-sensitive, and multifactorial cases. The provider must supply qualified case managers, an account manager, an occupational-medicine physician, and an occupational-medicine psychiatrist, and maintain a network of specialized FAE and IME providers. The scope also requires a secure, accessible case-management system with reporting, analytics, electronic referrals, privacy and cybersecurity controls, data retention, disaster recovery, and secure data transfer. Proponents must describe governance, quality assurance, proposed key staff, methodology, reporting capabilities, implementation, and system architecture, and submit pricing for an initial two-year fixed term with up to three additional one-year options.

Classification Codes
NAICS624310Vocational Rehabilitation Services
PSCQ533Occupational & Public Health Services
Smart Codes
disability case managementworkplace accommodation assessmentsoccupational health assessments
Specifications
Supply & Service
Timeline
Sep 30, 2026 07:30 PM-Open Date
Oct 23, 2026 08:00 PM-Questions Due Date
Oct 27, 2026 06:00 PM-Proposal Closing Date
Nov 30, 2026-Anticipated Award Week
Dec 7, 2026-Anticipated Contract Start Week
Requirements
Required
  • Automobile Liability Insurance — $1,000,000.00
  • Comprehensive General Liability Insurance — $1,000,000.00
  • Professional Liability Insurance — $1,000,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
No
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