Nurse Telephone Triage and Advice Line Services

The Indian Health Service Phoenix Area Office is seeking capability information for a six-month bridge contract providing 24/7 nurse telephone triage and nurse advice line services across four service locations.

United States of America > HEALTH AND HUMAN SERVICES, DEPARTMENT OF > INDIAN HEALTH SERVICE > PHOENIX AREA INDIAN HEALTH SVC


General
Open (active)
ACQ_IHS_2026_U_01033_01
Sep 21, 2026 07:00 PM
Sep 18, 2026 11:01 PM
6 months
Sources Sought
Federal
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Original Solicitation Links
Contact
ashleigh.yazzie@ihs.gov
+16023645023
801 Thompson Avenue, Rockville, MD, USA
Submission Instructions
Email
Description

The Indian Health Service Phoenix Area Office intends to pursue a limited-duration bridge contract for contractor-operated nurse telephone triage and nurse advice line services. The six-month bridge period is intended to maintain uninterrupted coverage while the agency develops and transitions to a competitive, longer-term area-wide acquisition. The notice is not a request for proposals for the planned follow-on requirement; responsible sources are asked to submit capability information for the immediate bridge need. The contractor must provide qualified Registered Nurses and continuous service 24 hours per day, seven days per week, including weekends and federal holidays, using nationally recognized, physician-approved, evidence-based clinical triage protocols. The scope includes clinical assessment and disposition guidance, self-care and health education, referrals, direction to urgent or emergency care when appropriate, a dedicated toll-free advice line, encounter documentation, secure information transmission, licensing and credential maintenance, privacy safeguards, quality control, reporting, telecommunications, software, supervision, and operational support. Full performance must begin by October 5, 2026, for beneficiaries served by four identified service locations in Arizona, Nevada, California, and Utah.

Classification Codes
NAICS561320Temporary Help Services
PSCQ401Nursing Services
Smart Codes
nurse telephone triageregistered nurse staffingclinical advice line
Specifications
Service
Timeline
Sep 19, 2026 12:01 AM-Published Date
Sep 21, 2026 07:00 PM-Response Due Date
Oct 5, 2026-Full Performance Start Date
Oct 6, 2026-Inactive Date
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