National Benefits Center Records Operations Services

U.S. Citizenship and Immigration Services is seeking capability information for National Benefits Center records operations services, including mailroom management, file control, scanning, correspondence processing, security checks, application pre-processing, and program management.

United States of America > HOMELAND SECURITY, DEPARTMENT OF > US CITIZENSHIP AND IMMIGRATION SERVICES > USCIS CONTRACTING OFFICE(ERBUR)


General
Open (active)
70SBUR26I00000024
Sep 18, 2026 07:00 PM
Sep 09, 2026 02:41 PM
1 year base + 4 × 1 year options
Sources Sought
Federal
Secret
Ask AI about this solicitation
Original Solicitation Links
Contact
gregory.e.forrest@uscis.dhs.gov
124 Leroy Road, Williston, VT, USA
Submission Instructions
Description

This Sources Sought notice requests information from qualified contractors capable of providing comprehensive, performance-based records operations services for the U.S. Citizenship and Immigration Services National Benefits Center. The requirement covers management, supervision, labor, materials, and other resources for mailroom and courier operations, file creation and control, file inventory and maintenance, correspondence management, FOIA scanning, document and image scanning, biometric and FBI security checks, background interviews, and extensive pre-processing of immigration applications and petitions. Contractors must support electronic and physical records, maintain accurate USCIS system updates, prepare cases for adjudication, and accommodate fluctuating application volumes and process changes. The requirement also includes integrated program management, quality control, staffing and training plans, standard operating procedures, business-process improvement, reporting, continuity and contingency planning, and transition support. Work will primarily be performed at USCIS facilities in Lee’s Summit, Missouri, and Overland Park, Kansas, with limited approved remote work for electronic workloads. The draft PWS requires a Secret-level facility clearance and Secret clearances for designated personnel handling classified materials, while all contractor personnel require a Public Trust Tier 2 suitability determination. This notice is for market research only and does not request pricing or constitute a solicitation.

Classification Codes
NAICS561210Facilities Support Services
PSCR699Other Administrative Support Services
Smart Codes
records management servicesdocument scanning servicesmailroom operations
Specifications
Service
Timeline
Sep 09, 2026 02:41 PM-Published Date
Sep 18, 2026 07:00 PM-Response Due Date
Oct 3, 2026-Inactive Date
Requirements
Bachelor's degree
Required
  • Vehicle liability
Required
  • Minimum 1 reference
  • Within the last 5 years
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