Civilian Employee Benefits Contact Center Operations

The Department of the Navy is seeking information from qualified businesses about operating its civilian employee benefits contact center, including staffing, management, and benefits guidance and transaction support.

United States of America > DEPT OF DEFENSE > DEPT OF THE NAVY > NAVSUP FLT LOG CTR NORFOLK (NAVSUP FLC NORFOLK)


General
Open (active)
N69199HRBCCFY272
Nov 02, 2026 03:00 PM
Oct 23, 2026 12:55 PM
1 year base + 4 × 1 year options
Disadvantaged Business
Sources Sought
Federal
Secret
Ask AI about this solicitation
Original Solicitation Links
[

N69199HRBCCFY272

]

hrbcc

Contact
kristen.m.dunlow.civ@us.navy.mil
+17712293572
1731 Gilbert Street, Norfolk, VA, USA
Submission Instructions
Description

This is a Sources Sought request for information and market research, not a solicitation for quotes or proposals; no contract will be awarded from this notice. The Navy is assessing industry capability and interest in operating its civilian Human Resources Benefits Contact Center. The anticipated work includes providing contact-center personnel and management to support current, former, and prospective civilian employees with benefits information, guidance, and transaction assistance covering retirement, health and life insurance, the Thrift Savings Plan, dental and vision benefits, flexible spending, and long-term care.

Classification Codes
NAICS561422Telemarketing Bureaus and Other Contact Centers
PSCR431SUPPORT- PROFESSIONAL: HUMAN RESOURCES
Smart Codes
government benefits contact centerfederal employee benefits supportcontact center management
Specifications
Service Only
Timeline
Nov 02, 2026 03:00 PM-Response Deadline
Nov 3, 2027-Inactive Date
Requirements
Informational
  • Within the last 5 years
Documents
TitleDate Posted
Request for Information - HRBCC 8(a).pdfOct 23, 2026 12:00 PM
HRBCC PWS DRAFT.pdfOct 23, 2026 12:00 PM
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