Region One Crisis Call Center Operations

Region Ten Community Services Board is seeking a contractor to operate a 24/7/365 Region One Crisis Call Center providing telephone, text, and web-chat crisis services, including intervention, assessment, de-escalation, referral, and coordination.

Region Ten Community Services Board


General
Open (open)
RFP-128791
Oct 30, 2026 06:00 PM
Sep 21, 2026 04:13 PM
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
davon.chambers@regionten.org
+14349530709
110 Avon Street, Charlottesville, VA, USA
Description

Region Ten Community Services Board is soliciting proposals for the operation of a 24/7/365 Region One Crisis Call Center. Required services include crisis support by telephone, text message, and web chat; crisis intervention; assessment; de-escalation; referral; and coordination with regional crisis services. The opportunity is an open request for proposals. Amendment No. 2 extends the proposal deadline to October 30, 2026, at 2:00 PM Eastern Time. The solicitation package includes the base RFP and two amendments, but no detailed submission requirements are visible in the provided materials.

Classification Codes
NAICS624230Emergency and Other Relief Services
PSCAN56MENTAL HEALTH - MANAGEMENT AND SUPPORT
Smart Codes
crisis call center servicescrisis intervention servicestelehealth crisis communications
Specifications
Service Only
Timeline
Sep 21, 2026-Issued
Oct 30, 2026 06:00 PM-Proposal Submission Deadline
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