Workers' Compensation Claims Management System

The New York State Insurance Fund is seeking proposals for a modern cloud-based workers' compensation claims management system, including software-as-a-service, implementation, data migration, integrations, training, and support.

New York > New York State Insurance Fund


General
Open
RFP 2026-36-INS
Dec 08, 2026 07:00 PM
Sep 01, 2026 12:00 PM
5 years base + 2 × 1 year options
Service-Disabled Veteran-Owned BusinessMinority-Owned Business
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
contracts@nysif.com
+11000000000
15 Computer Drive West, Albany, NY, USA
Submission Instructions
Email

or

Mail
NYSIF - Procurement Unit, Bid # 2026-36-INS, 15 Computer Drive West, Albany, NY 12205
Description

The New York State Insurance Fund seeks a qualified vendor to provide and implement a modern, cloud-based workers' compensation claims management system. The solution will replace the existing legacy environment and support claims intake, reserving, payments, medical management, investigation and fraud, litigation, subrogation, correspondence, document management, workflow, regulatory reporting, analytics, integrations, and active and historical data migration. The procurement includes software-as-a-service, configuration and development, quality assurance, training, knowledge transfer, project management, phased rollout, production deployment, post-go-live support, and ongoing maintenance. The selected vendor will provide a solution hosted entirely within the United States and must address mandatory functionality, implementation methodology, security and vulnerability management, data protection, New York State compliance, staffing, subcontracting, and pricing. NYSIF anticipates awarding a single contract. Only vendors that submit the completed Intent to Bid Certification Document by the established deadline may submit a proposal.

Classification Codes
NAICS541512Computer Systems Design Services
PSCR307AUTOMATED INFORMATION SYSTEM SVCS
Smart Codes
claims management softwareworkers compensation systemscloud software implementation
Specifications
Supply & Service
No
Timeline
Sep 1, 2026-RFP Issued
Oct 14, 2026 06:00 PM-Intent to Bid Submission Due
Oct 14, 2026 08:00 PM-Final Date for Bidder Inquiries - Q&A Session 1
Oct 28, 2026-Responses to Inquiries - Q&A Session 1
Nov 11, 2026 10:00 PM-Final Date for Bidder Inquiries - Q&A Session 2
Nov 24, 2026-Responses to Inquiries - Q&A Session 2
Dec 08, 2026 07:00 PM-Proposal Due Date
Requirements
Required
  • Workers Compensation
  • Disability Benefits
  • Commercial General Liability — $2,000,000.00
  • Comprehensive Business Automobile Liability — $1,000,000.00
  • Professional Liability — $2,000,000.00
  • Crime Insurance/Fidelity Bond — $3,000,000.00
  • Technology Errors and Omissions Liability — $10,000,000.00
  • Data Breach and Privacy Liability/Cyber Insurance
Required
  • Minimum 3 references
  • Client point of contact required for each reference
Yes
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