Claims Management System Software

The City of Daytona Beach is seeking a claims management system, including implementation, data migration, training, support, and reporting capabilities, for its workers' compensation and liability claims.

City of Daytona Beach > Purchasing


General
Open (open)
2704RFP
Dec 02, 2026 07:00 PM
Oct 28, 2026 07:17 PM
5 years base + 2 × 5 years options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
purchasing@daytonabeach.gov
+13866718082
301 South Ridgewood Avenue, Daytona Beach, FL, USA
Submission Instructions
Description

The City seeks a claims management system for administering workers' compensation and liability claims. The scope includes software implementation and configuration, migration and conversion of existing claims data, initial and ongoing training, technical support, and system maintenance. Cloud hosting is optional. The system should support claim entry and updates, reserves and payments, security and access controls, integrations with City and state systems, and extensive standard, ad hoc, financial, legal, and operational reporting. Proposers must identify functions their system cannot perform and provide a proposed statement of work and completion schedule. The new system must be operational before September 30, 2027.

Classification Codes
NAICS524291Claims Adjusting
PSCR699Other Administrative Support Services
Smart Codes
claims management softwareworkers' compensation claims administrationliability claims administration
Specifications
Supply & Service
Timeline
Nov 04, 2026 03:00 PM-Pre-Proposal Meeting (optional)
Meeting ID: 231 609 142 911 046 2; Passcode: if9pK2Ni. Dial-in: +1 312-667-7230; conference ID: 597 188 418#.
Nov 24, 2026 10:00 PM-Questions and Requests for Interpretation Due
Dec 02, 2026 07:00 PM-Proposal Submission Deadline
Requirements
Required
  • Workers Compensation
  • Employers' Liability — $500,000.00
  • Commercial General Liability — $1,000,000.00
  • Automobile Liability — $1,000,000.00
  • Cyber Liability — $5,000,000.00
Scored
  • Client point of contact required for each reference
Documents
TitleDate Posted
A - PRICING PROPOSAL FORMOct 28, 2026 07:17 PM
Project DocumentOct 28, 2026 07:17 PM
2704RFP_-_Claims_Management_Software.pdfOct 28, 2026 07:17 PM
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