Customer Queue and Appointment Management System
City of Dallas > Dallas Water Utilities Department
Original Solicitation Links
Service IFS DWU B1200062
]purchase of web page design and/or management services*222576
Contact
Submission Instructions
Description
Dallas Water Utilities seeks a cloud-based, web-based customer queue and appointment management platform to replace outdated queuing methods and improve customer service across in-person and virtual channels. The system must support mobile and remote check-in, real-time wait visibility, QR codes, kiosks, automated reminders, emergency shutdowns, multilingual service, forecasting, and operational analytics. The contractor will host and deliver the platform, configure it to the utility’s requirements, train staff, and provide ongoing updates and support. The scope also includes customer feedback capabilities. The City will provide business rules and configuration details and assign staff for implementation, testing, and acceptance; it may provide IT support for integrations.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers' Compensation
- Employers' Liability — Bodily Injury by Accident — $500,000.00
- Employers' Liability — Bodily Injury by Disease, Each Employee — $500,000.00
- Employers' Liability — Bodily Injury by Disease, Policy Limit — $500,000.00
- Commercial General Liability — $1,000,000.00
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