Older Adult Community Supportive Services

The New York City Department for the Aging is seeking providers to operate on-site supportive service programs for older adults in qualifying Naturally Occurring Retirement Communities, including case assistance, case management, healthcare services, and health promotion.

City of New York > Department for the Aging


General
Open
12526P0003
Dec 14, 2026 12:00 PM
Oct 20, 2026 12:00 PM
$48,926,883.00
3 years base + 1 × 3 years option
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
rfp@aging.nyc.gov
2 Lafayette Street, New York, NY, USA
Submission Instructions
Online
Description

The New York City Department for the Aging seeks qualified health agencies, social support agencies, and housing entities to operate Naturally Occurring Retirement Community Supportive Service Programs (NORC SSPs). Programs must provide five core services: case assistance, case management, healthcare assistance, healthcare management, and health promotion. Services include benefits and resource assistance, ongoing care coordination, health consultations and screenings, chronic-condition support, and wellness activities. Providers must operate from an eligible, accessible residential site and meet specified staffing, service-level, partnership, outreach, and emergency-preparedness requirements. Optional supplemental services may include education and recreation, transportation, meals, friendly visiting, shopping assistance, housekeeping, personal care, and telephone reassurance. The solicitation anticipates 36 awards across five competition pools. A separate proposal is required for each site and competition pool. The anticipated contract term is July 1, 2027, through June 30, 2030, with renewal options of up to three additional years. Annual budgets are guided by participant counts, and contractors must provide matching funds equal to at least 50% of annual NYC Aging funding, subject to stated housing-match exemptions. Subcontracting is permitted with agency approval. Proposals and required prequalification applications must be submitted through PASSPort; vendors need an account and an approved HHS Prequalification Application.

Classification Codes
NAICS624120Services for the Elderly and Persons with Disabilities
PSCG099Other Social Services
Smart Codes
senior social serviceshealth promotion programscase management services
Specifications
Service Only
Timeline
Oct 20, 2026-Release Date
Oct 29, 2026 02:00 PM-Pre-Proposal Conference (optional)
Registration is required to attend.
Dec 14, 2026-Proposal Due Date
Jul 1, 2027-Anticipated Contract Start Date
Jun 30, 2030-Anticipated Contract End Date
Requirements
Bachelor's degree
Required
  • General Liability — $1,000,000.00
  • Workers' Compensation
  • Disability Benefits
  • Employers' Liability
  • Unemployment Insurance
  • Vehicle Liability — $1,000,000.00
Scored
  • Minimum 3 references
Yes
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