Managed Information Technology and Security Services

Warren County, Pennsylvania, is seeking a managed IT services firm to provide comprehensive information technology, cybersecurity, infrastructure, monitoring, backup, remote access, and onsite support for county operations, including its 911 center.

Warren County > County Commissioners

General

Status:Open

Due Date:Nov 12, 2026 09:30 PM

Posted Date:Oct 05, 2026 08:50 AM

Contract Period:3 years base + 2 × 1 year options

Type:Request for Proposal (RFP)

Level:Local

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Original Solicitation Links

request for proposals - it services

Contact

Name:Clark Pam Matve

Email:pmatve@warrencountypa.gov

Address:Warren, PA, USA

Submission Instructions

Method:Email

Email:pmatve@warrencountypa.gov

Description

Warren County is soliciting a qualified information technology firm to provide comprehensive managed IT and security services. The scope includes threat monitoring; 24/7/365 onsite and remote monitoring; physical and cloud server support; network, desktop, laptop, email, and remote-access support; cloud-based backups; Laserfiche maintenance; hardware and software inventory management; incident management and operational recovery planning; IT and security policy assistance; records preservation and production; court and meeting audio/video technology; employee training; information-security compliance; cyber-insurance procurement assistance; and management of VoIP, access-control, and surveillance-camera systems. The contractor must support county operations, including the 911 center, and provide administrative, engineering, implementation, and operations support. Hardware and software purchases require prior county approval and are paid directly by the county to the selected supplier. Proposals must include a cover letter, executive summary, approach and methodology, staffing information, personnel resumes and certifications, pricing proposal, and at least three current contract references for similar services. The selected vendor must have been in business for at least five years, provide background checks and fingerprinting for personnel working with law-enforcement systems onsite or through the help desk, and may not subcontract any portion of the services without county approval. The contract is for three years, with two additional one-year renewal terms by mutual written consent and a possible extension of up to six months to prevent a service gap. A completed, signed, notarized, and sealed non-collusion affidavit is mandatory.

Classification Codes

NAICS541513Computer Facilities Management Services

PSCDJ10Security and Compliance support delivered as a service, by subscription, or service contract. Includes support of security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.