Employee Engagement Survey and Organizational Action Planning Services

The City of Houston is seeking a qualified vendor to provide enterprise-wide employee engagement survey and organizational action planning services, including required hybrid access and in-person outreach, for approximately 22,000 employees.

City of Houston > Human Resources Department


General
Open
RFP-2026-0017
Sep 17, 2026 12:00 PM
Jun 26, 2026 01:00 PM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
angelita.garcia@houstontx.gov
+18323936745
Submission Instructions
Online
Description

The City of Houston's Human Resources Department is seeking a vendor to provide one comprehensive employee engagement survey cycle per contract year for approximately 22,000 full-time and part-time employees, along with survey design, administration, communications, participation monitoring, reporting, benchmarking, and leadership action-planning support. The selected approach must support a minimum participation objective of 39%, maintain core year-over-year comparability while allowing City-specific content, provide quantitative and qualitative questions, support WCAG 2.1 AA accessibility, and offer clear thematic analysis of open-ended responses. Hybrid administration is required, including desktop/mobile access, QR codes, paper surveys, and kiosk/tablet options for field-based and non-desk employees. The vendor must lead communications and boots-on-the-ground outreach, provide department- and leader-level reporting, facilitate executive and leadership debriefs and I&E Champion sessions, and deliver final reports within 30 calendar days after survey closure. The City prefers public-sector benchmarking, requires continental-U.S. data hosting and SSAE SOC 2 security controls, and expects the first survey launch in March 2027. Pulse surveys, historical data migration, integrations, and additional translations are optional services to be separately priced.

Classification Codes
NAICS541612Human Resources Consulting Services
PSCR422Market Research and Public Opinion Services (includes telephone and field interviews, focus testing, and surveys)
Smart Codes
employee engagement surveyorganizational action planningsurvey administration platform
Specifications
Service Only
Timeline
Jun 26, 2026-Posted Date
Jul 15, 2026-Conference Date (optional)
Meeting ID: 224 136 790 192 540, Passcode: 7642fY2R. Or call in (audio only) Conference Number: +1 936-755-1521,,516921203# Conference ID: 516 921 203# (Please mute your phone for the duration of the call).
Jul 17, 2026-Questions Due Date
Sep 17, 2026-Due Date
Sep 17, 2026-Opening Date
Requirements
Required
  • Cyber Liability Insurance — $5,000,000.00
Required
Location
Local Preference:Local Preference
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