Information Technology Consulting Support Services

The City of Rancho Santa Margarita is seeking a qualified firm for five years of information technology consulting support, including strategic planning, onsite and remote help desk support, infrastructure management, project management, cybersecurity monitoring and incident response, and provision of a centralized ticketing system.

Rancho Santa Margarita

General

Status:Closed (past due)

Solicitation Identifier:FN081826

Due Date:Sep 10, 2026 12:00 PM

Posted Date:Aug 18, 2026 12:00 AM

Estimated Value:$136,668.00

Contract Period:5 years

Type:Request for Proposal (RFP)

Level:Local

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Original Solicitation Links

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FN081826

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it nonprofessional consulting support services

Contact

Name:Sofia Djordjevic

Email:sdjordjevic@cityofrsm.org

Phone:+19496351800

Address:22112 El Paseo, Rancho Santa Margarita, CA, USA

Submission Instructions

Method:Mail

Mailing Address:City of Rancho Santa Margarita, Attn: Sofia Djordjevic, Senior Management Analyst, 22112 El Paseo, Rancho Santa Margarita, CA 92688

Description

The City of Rancho Santa Margarita is soliciting proposals from a single qualified consultant for a five-year information technology consulting services agreement beginning December 1, 2026. The scope includes IT strategic planning, technology assessments, policy and standards development, project management, procurement and vendor coordination, budget planning, and coordination with City staff. The consultant must provide a consistent, qualified, directly employed primary technician onsite two days per week for at least eight hours per day, Monday through Thursday, plus one additional eight-hour onsite day approximately every other week; remote support may supplement but cannot replace the required onsite coverage. The consultant will support approximately 55 users and desktops, five physical servers, one firewall, 12 network switches, and 15 wireless access points across City Hall and the Bell Tower Regional Community Center. Responsibilities include help desk support, infrastructure administration, Microsoft 365 and Entra ID administration, ticketing-system provision and management, patching and vulnerability management, backup and disaster-recovery support, third-party vendor coordination, cybersecurity monitoring, incident investigation, containment, remediation, evidence preservation, recovery coordination, and after-hours emergency response when necessary. The City will separately purchase hardware, software, subscriptions, licenses, and replacement parts; the consultant must include ticketing-system costs and routine cybersecurity monitoring in its fixed fee. The Q&A establishes a budgeted amount of $136,668 for fiscal year 2026–2027, including additional hours for special projects and emergency services. The current incumbent is Infinity Technologies under a contract running through November 30, 2026, at $10,329 per month. Proposals must follow the stated physical submission requirements and include the required proposal narratives, fee schedule, non-collusion affidavit, insurance-compliance acknowledgment, and proposal certification.

Classification Codes

NAICS541512Computer Systems Design Services

PSCDJ01Support services focused on supporting security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.