Omnichannel Grocery Ordering, Fulfillment, and Delivery
United States of America > DEPT OF DEFENSE > DEFENSE COMMISSARY AGENCY (DECA) > DEFENSE COMMISSARY AGENCY (REV/SUP/SVC SUPPORT CONTRACTING DIV)
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Description
The Defense Commissary Agency seeks a commercial, end-to-end omnichannel grocery solution for authorized patrons and military units. The solution should provide online ordering through a website or mobile app, real-time commissary inventory and pricing, in-store picking and order assembly, tracked home delivery or curbside pickup, purchase tracking and rewards, shopping-enhancement features, and secure payment supporting all tender types, including MILITARY STAR and SNAP EBT. Offerors should identify the locations they can serve and propose a commercial business model and pricing. The proposed platform must address integration with DeCA’s retail systems and scalability, as well as cybersecurity and payment requirements, including SOC 2 Type 2, PCI DSS, USDA Food and Nutrition Service digital security specifications, FIPS 140-3 validated encryption, and protection of personally identifiable information. Solution Briefs must describe the commercial approach, capabilities and benefits, business model, proposed period of performance, Service Contract Labor Standards, installation access procedures, and cybersecurity measures. The agency will use a phased evaluation process and may invite selected vendors to later phases.
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