Medicaid Utilization Management and Clinical Services

The Arkansas Department of Human Services is seeking a contractor to provide Medicaid utilization management and clinical review services, including a secure HIPAA-compliant web portal, for an initial three-year term with renewal options.

Arkansas > Department of Human Services > Office of Procurement > Division of Medical Services


General
Open
Oct 14, 2026 07:00 PM
Sep 16, 2026 02:50 PM
3 years base + 4 × 1 year options
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
dhs.op.solicitations@dhs.arkansas.gov
+15016820120
700 Main Street, Little Rock, AR, USA
Submission Instructions
Online
Submit the proposal through the SAP/Ariba Business Network portal by the response due date and time., Register in the Arkansas Vendor Registration Portal and obtain an updated AASIS vendor number before accessing the Ariba portal.
Description

The Arkansas Department of Human Services, Division of Medical Services, is seeking a single contractor to provide comprehensive Medicaid utilization management and clinical services. The scope includes prior authorization, extension-of-benefits, retrospective, medical necessity, behavioral health, dental, vision, disability, appeals, reconsiderations, provider training, reporting, quality improvement, and fraud, waste, and abuse review support. The contractor must furnish, host, operate, and maintain a secure, HIPAA-compliant web-based Contractor Portal integrated with the State's Medicaid Management Information System and decision-support systems. The contractor must provide appropriately licensed and credentialed clinical and administrative staff, maintain an Arkansas location, support remote and onsite work as required, and meet extensive data security, privacy, reporting, transition, and business-continuity requirements. The initial contract term is three years, with up to four additional one-year renewal terms.

Classification Codes
NAICS541618Other Management Consulting Services
PSCAN46HEALTH SERVICES - MANAGEMENT AND SUPPORT
Smart Codes
utilization management servicesclinical review serviceshealthcare software portal
Specifications
Service
Timeline
Sep 15, 2026-Public Notice of RFP
Sep 25, 2026 09:00 PM-Deadline for Written Questions
Oct 2, 2026-Anticipated Response to Written Questions
Oct 14, 2026 07:00 PM-Proposal Due Date
Oct 14, 2026 07:00 PM-Live Proposal Opening (optional)
Meeting ID: 278 197 551 372 759; Passcode: x7dr3zs3; call-in: 501-244-3310
Nov 30, 2026-Anticipated Intent to Award Announcement
Feb 1, 2027-Contract Start Date
Requirements
Master's degree
Required
  • Performance Bond — 100%
Informational
Documents
TitleDate Posted
rfp0916268Sep 16, 2026 02:50 PM
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