Enterprise Monitoring and Observability Solution
City of Pasadena > Information Technology Department
Original Solicitation Links
2026-RFP-0480
]p-57907 enterprise monitoring
Contact
Submission Instructions
Description
The City of Pasadena is soliciting proposals for a comprehensive enterprise monitoring and management solution covering its hybrid and multi-cloud IT environment. The platform must provide unified monitoring and observability across infrastructure, Nutanix and Azure servers, network devices, firewalls, wireless devices, UPS systems, applications, databases, cloud services, SaaS applications, security controls, and integrations. Required capabilities include automated discovery and inventory, collection and correlation of metrics, logs, traces, and configuration data, alerting and anomaly detection, dashboards and reporting, application performance monitoring, root-cause analysis, predictive analysis, remediation automation, and secure operation across segmented and firewalled networks. The selected vendor must design, configure, integrate, document, train, and support the solution. Deliverables include a solution design document, a fully configured monitoring platform with complete in-scope coverage, automated discovery, at least 10 priority dashboards, alerting and remediation rules, training materials and sessions, operational documentation, knowledge transfer, and a post-implementation support plan. The proposal must include separate technical and price proposals, implementation approach, project schedule, qualifications, relevant experience, and required City forms. The initial contract term is one year with three optional one-year extensions.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Commercial General Liability — $1,000,000.00
- Automobile Liability — $1,000,000.00
- Workers' Compensation
- Employer's Liability — $1,000,000.00
- Cyber Liability Insurance — $5,000,000.00
- Technology Professional Liability Errors & Omissions — $5,000,000.00
- Bid Bond — 5%
- Minimum 2 references
Location
Documents
| Title | Date Posted |
|---|---|
| F - DISQUALIFICATION_DISCLOSURE (4) | Aug 11, 2026 11:01 AM |
| G - CONFLICT_OF_INTEREST (5) | Aug 11, 2026 11:01 AM |
| A - Master Services Contract | Aug 11, 2026 11:01 AM |
| N - RELEVANT EXPERIENCE FORM | Aug 11, 2026 11:01 AM |
| I - DESIGNATED REPRESENTATIVESdocx | Aug 11, 2026 11:01 AM |
| E - REQUIRED FORMS - AAs - SIG-LEGAL-STATUS - DECLARATION OF NONCOLUSION 08022024 v2 | Aug 11, 2026 11:01 AM |
| H - Pasadena_Taxpayer_Protection_Amendment_Disclosure (2) | Aug 11, 2026 11:01 AM |
| B - Insurance Requirements - Enterprise Monitoring | Aug 13, 2026 12:56 PM |
| P-57907_Enterprise_Monitoring.pdf | Sep 29, 2026 12:10 PM |
| P-57907_Enterprise_Monitoring_(Addendum_#1_Revision).pdf | Oct 09, 2026 10:54 AM |
| D - DoIT Technical Questionnaire | Aug 11, 2026 11:01 AM |
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