Enterprise Social Media Management and Listening Platform
Oakland County > Purchasing Division > Information Technology Division
Original Solicitation Links
Oak-0000001275
]enterprise social media operations & listening platform
Contact
Submission Instructions
or
Description
Oakland County is soliciting proposals for an enterprise, cloud-based social media management and listening platform supporting more than 150 social media accounts, approximately 50 users and administrators, and multiple departments, divisions, agencies, and elected offices. Required capabilities include centralized publishing and scheduling, account management, role-based access, approval workflows, audience engagement, unified inbox functions, social listening, news and media monitoring, alerts, analytics, reporting, accessibility support, records management, security, and integrations including Okta. The selected contractor must provide implementation and onboarding services, data migration and transition assistance from existing platforms, account and workspace configuration, integrations, testing, administrator and end-user webinar training, recorded training materials, documentation, ongoing technical support, maintenance, and account management. The contract is for three years with two optional one-year extensions. Proposals must include the completed bidder profile, current signed W-9, references and related disclosures, Public Act 517 compliance certificate, technical proposal materials, required qualifications confirmations, pricing sheet, and a single combined proposal document uploaded through the designated electronic procurement portal; pricing is uploaded separately.
Classification Codes
Smart Codes
Specifications
Timeline
Join TeamsRequirements
- Commercial General Liability — $1,000,000.00
- Workers' Compensation
- Employers Liability — $500,000.00
- Commercial Automobile Liability — $1,000,000.00
- Commercial Umbrella/Excess Liability — $2,000,000.00
- Professional Liability/Errors & Omissions — $1,000,000.00
- Cyber Liability — $1,000,000.00
- Minimum 3 references
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| ATTACHMENT C Pricing Sheet Oak-0000001275 v2.xlsx | Sep 15, 2026 06:18 PM |
| Oak-0000001275 - Enterprise Social Media Operations Listening Platform v2.docx | Sep 15, 2026 06:21 PM |
| ATTACHMENT A Service Contact Terms and Conditinos Boilerplate.docx | Sep 08, 2026 07:26 PM |
| ATTACHMENT B Insurance Requirements.pdf | Sep 08, 2026 07:27 PM |
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