Priority Dispatch Software Maintenance and Support
Escambia County > Public Safety
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Description
Escambia County Public Safety seeks maintenance and support for Priority Dispatch software for FY 2027. Work includes routine maintenance and upgrades, system health monitoring, troubleshooting, bug fixes, source-code modifications, security management, VPN provisioning, database reporting interfaces, user support, and training. The contractor must provide 24/7/365 support, respond to system outages within 30 minutes, and provide software updates as they become available, including the costs of acquiring and implementing them. The respondent must have access to the software’s original source code and demonstrate relevant experience supporting mission-critical applications. Deliverables include updated documentation and support-interaction records; the response must also provide a maintenance schedule, anticipated downtime, a primary point of contact, and 24/7 support-line details.
Classification Codes
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Timeline
Requirements
Documents
| Title | Date Posted |
|---|---|
| Maintenance_Support_for_Priority_Dispatch_Software_Sole_Source_26-27.pdf | Nov 03, 2026 02:23 PM |
| Project Document | Nov 03, 2026 02:23 PM |
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