Managed Security Services Provider (MSSP)

Dallas Independent School District is seeking a managed security services provider for off-hours security operations, SIEM monitoring, incident response, platform tuning, and operational support for its district-wide EdTech security stack.

Houston Independent School District

General

Status:Open

Solicitation Identifier:JV-250412

Due Date:Oct 29, 2026 07:00 PM

Posted Date:Sep 13, 2026 01:00 PM

Contract Period:3 years base + 2 × 1 year options

Type:Request for Proposal (RFP)

Level:Local

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Original Solicitation Links

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RFP-US.252500

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managed security services provider (mssp)

[

JV-250412

]

managed security services provider (mssp)

Submission Instructions

Method:Online

Portal:https://dallasisd.bonfirehub.com

Method:Mail

Mailing Address:Dallas Independent School District Procurement Services, 9400 N Central Expressway, Suite 1510, Attn: [BID NUMBER & NAME], Dallas, TX 75231

Description

Dallas Independent School District is seeking a managed security services provider to support and enhance its security operations program. The selected provider must deliver live monitoring, triage, analysis, and incident response during Monday-through-Friday off-hours from 5:00 PM to 7:00 AM, as well as 24-hour coverage on weekends, holidays, and seasonal breaks. Services include monitoring and managing alerts directly within the District's existing SIEM, tuning and enhancing alerts, automations, and data sources, executing pre-authorized remote containment actions, following defined escalation pathways, documenting critical incidents, conducting daily shift handoffs, and participating in at least two annual cybersecurity tabletop exercises. The provider must demonstrate experience supporting Palo Alto products, including Cortex XSIAM and Next-Generation Firewall, and operating in large K-12 environments. The scope also covers security monitoring across educational cloud suites and mixed operating systems, identity and access management alerts, secure MFA-based access, student-data privacy, zero-exfiltration requirements, and compliance with FERPA and COPPA. Pricing must be service-based without proprietary SIEM platform fees. The contract is planned for a three-year initial term with two successive one-year extensions, not to exceed five years total. The services are for district-wide, as-needed use and may support local, state, federal, and grant-funded programs.

Classification Codes

NAICS541513Computer Facilities Management Services

PSCDJ10Security and Compliance support delivered as a service, by subscription, or service contract. Includes support of security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.