EPICOR ITSM Maintenance and Licensing

The Drug Enforcement Administration intends to award EPICOR ITSM a sole-source purchase order for ongoing maintenance and licensing of its client ticketing software supporting CSOS registrants and service desk personnel.

United States of America > JUSTICE, DEPARTMENT OF > DRUG ENFORCEMENT ADMINISTRATION


General
Open (active)
D-27-TC-0003
Sep 30, 2026 02:00 PM
Sep 23, 2026 06:36 PM
Sole Source
Federal
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Original Solicitation Links
Contact
robert.j.radke@dea.gov
Description

The Drug Enforcement Administration intends to award a sole-source purchase order for EPICOR ITSM, the current client ticketing software used to support CSOS registrants and service desk personnel. The requirement includes ongoing software maintenance and licensing to ensure uninterrupted help desk operations and continued support for a growing user population. The notice states that no other public, private, or governmental entity provides the required capability, and that EPICOR does not authorize third-party providers. The opportunity is therefore restricted to the specified provider and is not suitable for an unauthorized reseller or intermediary.

Classification Codes
NAICS541519Other Computer Related Services
PSC7A21Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
Smart Codes
it service desk softwaresoftware maintenance servicessoftware licensing
Specifications
Supply & Service
No
Timeline
Sep 23, 2026 06:36 PM-Published Date
Sep 30, 2026-Inactive Date
Sep 30, 2026 02:00 PM-Response Deadline
Requirements
No
Documents
TitleDate Posted
A15 - Sole Source Form_Redacted.pdfSep 23, 2026 12:00 PM
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