Non-Emergency Wheelchair-Accessible Transportation

The San Francisco Department of Public Health is seeking up to three contractors to provide non-emergency wheelchair-accessible transportation for patients and residents of its hospitals and clinics under a five-year contract with five one-year options.

City and County of San Francisco > Department of Public Health > Pre-Award Unit


General
Open
Sep 24, 2026 09:00 PM
Sep 09, 2026 11:39 AM
5 years base + 5 × 1 year options
Invitation for/to Bid (IFB/ITB)
Local
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Original Solicitation Links
Contact
lucinda.huang@sfdph.org
+16282716174
101 Grove Street, San Francisco, CA, USA
Submission Instructions

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Email

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In-person delivery
Description

The San Francisco Department of Public Health is soliciting bids for non-emergency wheelchair-accessible transportation for patients and residents of Zuckerberg San Francisco General Hospital, Laguna Honda Hospital, and Department-operated or contracted clinics. Services include hospital discharges, outpatient and specialty-care visits, dialysis and other diagnostic visits, non-emergency inter-facility transports, return-to-home trips, urgent same-day trips, and behavioral-health and specialty-clinic transportation. Contractors must provide door-to-door escort and mobility assistance, wheelchair securement, bariatric transportation capability, dispatching, trip-status communications, incident reporting, vehicle and driver compliance, and required operational, performance, and usage reports. Vehicles must include ADA-compliant lifts or ramps, four-point wheelchair securement systems, GPS, passenger restraints, first-aid kits, and at least one vehicle with a 600-pound lift capacity. Drivers must hold valid California commercial driver's licenses, have at least three years of wheelchair-vehicle experience, maintain specified certifications and medical documentation, pass background and driving-record checks, and complete required training. The solicitation anticipates three awards, with a five-year initial term and five one-year options; quantities are indefinite and as needed. Bidders must submit the required questionnaire and references, LBE form, bid sheet, and applicable minimum-qualification documentation through the designated supplier portal.

Classification Codes
NAICS485991Special Needs Transportation
PSCV212Motor Passenger Services
Smart Codes
non-emergency medical transportationwheelchair-accessible transportationpatient transport services
Specifications
Service
Timeline
Sep 4, 2026-Invitation for Bids Issued
Sep 11, 2026 08:00 PM-Pre-Bid Conference (optional)
Microsoft Teams; joining information is not provided.
Sep 16, 2026 12:00 AM-Written Questions Due
Sep 24, 2026 09:00 PM-Bid Due Date
Sep 28, 2026-Bid Opening
Sep 28, 2026-Notice of Intent to Award
Requirements
Required
  • Commercial General Liability — $1,000,000.00
  • Commercial Automobile Liability — $1,000,000.00
  • Workers' Compensation
  • Employers' Liability — $1,000,000.00
  • Cyber and Privacy Liability — $1,000,000.00
Required
  • Minimum 1 reference
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
Documents
TitleDate Posted
rfp090926sSep 09, 2026 11:39 AM
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