Managed IT and Cybersecurity Services
City of Powder Springs
Original Solicitation Links
PE-63352-NONST-2027-000000018
]rfp, managed it services provider, #26-004
Contact
Submission Instructions
Description
The City of Powder Springs is soliciting proposals for recurring managed IT services covering help-desk support, remote and onsite support, network and server management, workstation and Microsoft security patch management, firewall and wireless infrastructure monitoring, VPN and secure remote access, Microsoft 365 licensing and administration, backup and archiving, document management, and business continuity and disaster recovery. The scope places substantial emphasis on cybersecurity, including 24/7 SIEM monitoring, a U.S.-based security operations center, incident response, endpoint detection and response, anti-malware and anti-ransomware protection, dark-web monitoring, threat hunting, phishing simulations, account-takeover prevention, XDR, and CJIS-capable environments. The provider must also deliver AI advisory, governance, implementation, and security services. Proposals must include company experience, technical approach and service levels, staffing and escalation procedures, transition and onboarding plans, pricing, and at least three similar municipal references from the past five years. The agreement may be extended for up to four additional one-year periods.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers' Compensation Liability — $1,000,000.00
- Commercial General Liability - Each occurrence — $1,000,000.00
- Commercial General Liability - Damage to rented premises — $300,000.00
- Commercial General Liability - Medical expense — $10,000.00
- Commercial General Liability - Personal and advertising injury — $1,000,000.00
- Commercial General Liability - General aggregate — $2,000,000.00
- Umbrella Liability - Each occurrence — $5,000,000.00
- Umbrella Liability - Aggregate — $5,000,000.00
- Minimum 3 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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