Enterprise Information Technology Service Management (EITSM) Support Services for Indian Health Service
OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION (ASA)
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Description
The Indian Health Service (IHS), an agency within the Department of Health and Human Services, requires support services for its ServiceNow platform. This Request for Information (RFI) aims to gather technical information and assess the capabilities of Indian Economic Enterprises (IEE) and Indian Small Business Enterprises (ISBEE) to provide these services. The IHS utilizes ServiceNow for IT Service Management (ITSM), Configuration Management Database (CMDB), IT Operations Management (ITOM), and Human Resources Service Delivery. The scope includes platform management, sustainment, authorization to operate, security and audit compliance, integration support, and expansion of features like enterprise dashboards and performance analytics. The IHS is looking to enhance its use of ServiceNow to achieve greater service maturity. This includes sustaining and operating the platform's capabilities and services, providing support for new features, and ensuring compliance with security and audit requirements. The goal is to empower healthcare providers and partners by improving the IT infrastructure and services that support them.
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Documents
| Title | Date Posted |
|---|---|
| IHS1528286 Enterprise Information Technology Service Management Support Services_RFI.pdf | Jun 18, 2026 12:00 PM |
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