ServiceNow Software License Renewal

The Department of Health and Human Services is seeking ServiceNow software license renewals, including HR, ITSM, and ITOM modules, to support agency-wide IT, HR, and Operations.

OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION (ASA)


General
Open (active)
IHS1527016
Jun 30, 2026 01:30 PM
Jun 16, 2026 05:07 PM
1 year
Other
Request for Information (RFI)
Federal
Original Solicitation Links
Contact
Darnell Harkless
darnell.harkless@hhs.gov
Submission Instructions
Email
Description

The Headquarters (HQ)/Office of Information Technology (OIT) requires a renewal of ServiceNow software licenses. These licenses are essential for enabling agency-wide IT, Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM) functions. The software supports critical ticketing, administration, and management processes for IHS users. This Request for Information (RFI) is being issued for market research purposes to determine the availability and technical capability of Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors who are or may be certified resellers of ServiceNow Licenses and subscriptions. The responses will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. Vendors are requested to provide tailored responses, not marketing brochures, addressing as many bullet points as possible within a 10-page limit. Submissions are due by 9:30 AM Eastern Time on June 30, 2026, via email to Darnell Harkless at Darnell.Harkless@hhs.gov with the subject line '[CompanyName(s)]- IHS1527016_ServiceNow_RFI'.

Classification Codes
NAICS541519Other Computer Related Services
PSC7A21Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
Smart Codes
servicenow software licensesit service management softwarehr software solutions
Specifications
Supply Only
No
Timeline
Jun 16, 2026 12:00 PM-Published Date
Jun 30, 2026 12:00 PM-Response Date
Jul 15, 2026 12:00 PM-Inactive Date
Documents
TitleDate Posted
IHS1527016 - ServiceNow Licenses_RFI.pdfJun 16, 2026 12:00 PM
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