Enterprise AI Chatbot Solution for University Websites
University of North Carolina Greensboro > Department of Information Technology Services
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Description
The University of North Carolina Greensboro is conducting market research on enterprise AI chatbot platforms for university websites. The desired solution should support a federated model with centrally managed oversight and department-level administration, customizable branding, WordPress integration, responsive web deployment, multilingual capabilities, multi-turn conversations, source attribution, knowledge-base management, generative AI, and optional deployment across channels such as SMS, WhatsApp, Microsoft Teams, and mobile applications. Respondents are asked to describe administrative tools, analytics, training, implementation and maintenance requirements, live-agent handoff, ServiceNow ticket creation, SSO and enterprise-system integrations, security and data protections, accessibility compliance, FERPA and HIPAA support, crisis-response capabilities, data export, service-level availability, implementation strategy, timelines, references, and estimated implementation and total ownership costs. The response must include a transmittal letter, company information, marketing and capability information, a detailed solution description addressing the stated requirements, cost estimates, implementation resources, and client references. This is a Request for Information for planning purposes only and is not a commitment to purchase or a formal solicitation.
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Documents
| Title | Date Posted |
|---|---|
| (RFI 69-MFL0002) - UNCG Enterprise Chatbot.pdf | Oct 16, 2026 01:36 PM |
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