Utility Account Collection Services
City of Independence > Procurement Division
Original Solicitation Links
Contact
Submission Instructions
Description
The City seeks a collection agency to recover overdue utility balances referred by its utility customer service division. The contractor will receive account data through an SFTP site, pursue collections using lawful methods—including at least three mailings, telephone calls, and skip tracing when requested—and remit collected funds to the City monthly. The contractor must provide account-level collection activity records and monthly reports, including paid accounts and collection fees. Accounts may be recalled by the City, and may be retained by the contractor for no more than five years. Proposals should describe the firm's relevant experience, implementation and transition plan, approach to protecting personally identifiable information and tracking collection activity, and proposed fee percentages. The agreement is for 18 months, with a six-month renewal option at the City's discretion. Proof of insurance and a City business license are required from the selected firm after award, not with the proposal.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Professional Liability — $1,000,000.00
- Commercial General Liability — $1,000,000.00
- Automobile Liability — $1,000,000.00
- Workers' Compensation
- Employer's Liability — Bodily Injury by Accident — $100,000.00
- Employer's Liability — Bodily Injury by Disease, Policy Limit — $500,000.00
- Employer's Liability — Bodily Injury by Disease, Each Employee — $100,000.00
- Within the last 5 years
- Client point of contact required for each reference
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