Microsoft Configuration Manager Managed Services
St. Charles County > Finance Department > Purchasing Office
Original Solicitation Links
Contacts
Submission Instructions
Description
St. Charles County seeks a managed services provider to administer and monitor its Microsoft Configuration Manager (SCCM) environment and support Windows workstations and servers. Services include SCCM and related Intune/co-management support, application packaging and deployment, software updates and patch management, automation, troubleshooting, reporting, documentation, and knowledge transfer. The County retains ownership and administrative authority over its environment and approves production-impacting changes. The provider must also supply an operational dashboard that consolidates relevant SCCM and Microsoft management and security information, presents actionable issues and trends, and supports reporting and drill-down. Proposals should describe the service and staffing model, capabilities, dashboard and security architecture, service levels, comparable-customer improvements, licensing and third-party components, and pricing. The agreement is for an initial one-year term with up to four additional one-year renewals.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers' Compensation
- Employer's Liability — $1,000,000.00
- Automobile Liability — $1,000,000.00
- General Liability — $1,000,000.00
- Property Damage — $1,000,000.00
- Professional Liability (Errors and Omissions) — $1,000,000.00
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