SaaS Subscriptions and Systems Integration Support for OCCS
United States of America > DEPT OF DEFENSE > DEPT OF THE ARMY > W6QK ACC-APG CONTR CTR (DIGITAL CONTRACTNG CAPABILITIES COE)
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Description
The Department of the Army is conducting market research for a potential firm-fixed-price requirement covering commercial SaaS subscriptions and systems integrator professional services for its Omnichannel Customer Communication System. The SaaS scope includes Salesforce Service Cloud, Sprout Social, Adobe Workfront, and Adobe Experience Manager Assets, with baseline quantities of 40 Salesforce licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and 6 TB of GovCloud storage. Required capabilities include AI-assisted case management, social engagement, campaign management, digital asset management, usage-based licensing, and FedRAMP/DoD cloud security. The systems integration scope includes architecture, deployment, API integration, Bynder-to-AEM Assets migration, metadata and taxonomy harmonization, data-integrity validation, help desk and engineering support, service-level management, training, knowledge management, and continuous DoD RMF/eMASS authorization support. Respondents may address Track 1, Track 2, or both, and must provide a capability statement addressing corporate qualifications, reseller authorization, contract vehicles, relevant migration and cybersecurity experience, support practices, and acquisition-strategy feedback. Responses must be submitted as a single searchable PDF of no more than 15 pages, subject to the stated formatting requirements; specified exclusions include the title page, table of contents, executive cover letter, acronym index, reseller verification letters, and Section 508 accessibility reports.
Classification Codes
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Specifications
Timeline
Requirements
Documents
| Title | Date Posted |
|---|---|
| Request_for_Information_(RFI).docx | Sep 30, 2026 12:00 PM |
| Request_for_Information_(RFI).docx | Oct 06, 2026 12:00 PM |
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