Veterans Crisis Line SMS Short Code Lease

The Department of Veterans Affairs is seeking a sole-source contractor to lease, manage, and maintain SMS vanity short codes 838255 and 98801 for 24/7 Veterans Crisis Line text messaging services.

United States of America > VETERANS AFFAIRS, DEPARTMENT OF > 245-NETWORK CONTRACT OFFICE 5 (36C245)


General
Open (active)
36C24527Q0022
Oct 22, 2026 02:00 PM
Oct 07, 2026 05:51 PM
1 year base + 4 × 1 year options
Sole Source
Federal
Ask AI about this solicitation
Original Solicitation Links
Contact
cassie.white@va.gov
+13042630811
510 Butler Avenue, Martinsburg, WV, USA
Description

The Department of Veterans Affairs Veterans Crisis Line requires exclusive leasing, management, and maintenance of SMS vanity short codes 838255 (“VETALK”) and 98801 (“988, press 1”) to support continuous crisis text messaging services. The requirement includes reliable operation of these mission-critical short codes for 24/7/365 crisis intervention communications. The notice identifies GCH Technologies Inc. as the only known responsible source because it holds exclusive control and carrier-level ownership of the specified short codes. The contemplated arrangement is a firm-fixed-price, lowest-price-technically-acceptable agreement covering one base year plus four option years, with the base period running from December 22, 2026, through December 21, 2027.

Classification Codes
NAICS561421Telephone Answering Services
PSCQ999Other Medical Services
Smart Codes
sms short code leasingsms short code managementcrisis text messaging services
Specifications
Supply & Service
No
Timeline
Oct 07, 2026 05:51 PM-Published Date
Oct 22, 2026 02:00 PM-Response Deadline
Nov 21, 2026-Inactive Date
Requirements
No
Documents
TitleDate Posted
36C24527Q0022.docxOct 07, 2026 12:00 PM
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