Enterprise Unified Communications System Replacement

Tanana Chiefs Conference is seeking proposals to replace its enterprise unified communications and telephone system across more than 30 Interior Alaska locations, including Microsoft Teams integration, contact center capabilities, survivability, implementation, training, and support.

Tanana Chiefs Conference


General
Open
Oct 14, 2026 12:00 PM
Sep 15, 2026 12:00 PM
Native-Owned BusinessNative-Owned Business
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
aaron.gibson@tananachiefs.org
Submission Instructions
Description

Tanana Chiefs Conference seeks a modern enterprise unified communications and telephone platform to replace its end-of-life ShoreTel/Mitel system and legacy NEC systems. The solution will serve approximately 1,200 employees, 1,479 extensions, 1,229 existing physical phones, 325 softphones, and more than 30 locations, including headquarters, subregional clinics, and 22 remote village clinics. On-premises, cloud-hosted, and hybrid architectures will be considered. The required solution must provide carrier-grade reliability; program- and position-based hunt groups; automated after-hours and crisis routing; local survivability during internet outages; retention of the existing carrier and DID blocks; Microsoft Teams integration; universally provisioned voicemail-to-email; ACD/contact-center functionality with real-time reporting; call recording with role-based access and retention controls; resilient softphone and BYOD mobile applications; emergency paging to all device types; Active Directory/Entra ID, ServiceNow, AlertMedia, TigerConnect, pharmacy IVR, and Salesforce integrations; and decommissioning of the legacy NEC systems. Proposals must include a requirements fulfillment matrix, architecture and survivability design, five-year total cost of ownership, implementation and migration plan, training plan, support model, and comparable project references. The contract services begin upon execution of a fully signed agreement, and the desired migration completion date is September 30, 2027.

Classification Codes
NAICS541512Computer Systems Design Services
PSCD318IT AND TELECOM- INTEGRATED HARDWARE/SOFTWARE/SERVICES SOLUTIONS, PREDOMINANTLY SERVICES
Smart Codes
unified communications systemscontact center softwaretelephone system installation
Specifications
Supply & Service
Timeline
Sep 15, 2026-Posted Date
Oct 14, 2026-Proposal Submission Deadline
Sep 30, 2027-Desired Implementation Completion Date
Requirements
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