JustWare Case Management System Maintenance

Shelby County Government is seeking a single-source provider for maintenance and technical support of the Shelby County District Attorney Office's existing JustWare case file management system from July 1, 2026, through June 30, 2027.

Shelby County


General
Open
Sep 22, 2026 07:30 PM
Sep 14, 2026 04:30 PM
1 year
Sole Source
Local
Ask AI about this solicitation
Contact
sherry.money@shelbycountytn.gov
Submission Instructions
Email
Letter of interest, Pricing (total and details)
Description

Shelby County Government has identified a single-source need for professional services supporting the Shelby County District Attorney Office's existing JustWare case file management system. The scope includes resolving tickets involving SSRS reports, JDA Documents, Business Rules, and SQL scripts; troubleshooting the system; and providing technical assistance concerning the system's interactions with the County's case management system, including functionality questions, error-message resolution, and process consulting. Services are to be provided from July 1, 2026, through June 30, 2027. Interested parties must submit a letter of interest and detailed total pricing by email. The notice states that it is not a request for bid, proposal, or qualifications and that the County intends to proceed under its single-source purchasing process.

Classification Codes
NAICS541519Other Computer Related Services
PSCD319IT AND TELECOM- ANNUAL SOFTWARE MAINTENANCE SERVICE PLANS
Smart Codes
case management software maintenancesql script troubleshootingtechnical software support
Specifications
Service Only
Timeline
Sep 14, 2026-Posted Date
Sep 22, 2026 07:30 PM-Notice Expiration / Response Deadline
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