Next Generation 911 Call Handling System
White County > Board of Commissioners
Original Solicitation Links
PE-77037-NONST-2027-000000031
]911 call handling system request for proposal
Contact
Submission Instructions
Description
White County seeks a complete Next Generation 911 (NG911)-compliant call handling and telephone system for its 911 communications center. The selected vendor must provide the hardware, software, licensing, installation, configuration, implementation, project management, testing, training, technical support, maintenance, and system updates. The solution must support emergency and administrative calls, text-to-911, caller identification and location information, continuity of operations, redundancy, failover, and future growth. The system must integrate with CentralSquare CAD and interface with related systems such as call recording, mapping, and radio equipment. Proposals must explain the solution’s architecture and capabilities, integration requirements and costs, implementation and cutover plan, training and ongoing support, vendor qualifications and references, and itemized one-time and recurring pricing. Attendance at the November 12, 2026, pre-bid meeting is mandatory to submit a proposal.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers' Compensation
- Employer's Liability — $1,000,000.00
- Comprehensive General Liability — $1,000,000.00
- Automobile Liability — $500,000.00
- Minimum 5 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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