Telephony and Unified Communications Modernization
Santa Barbara County > General Services Department > Procurement Services Division
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The County is gathering market information on modern telephony and unified communications solutions to replace its legacy NEC-based environment. It seeks input on cloud, hybrid, and on-premises architectures; migration and coexistence strategies; network readiness; support models; resiliency and survivability; security and public-sector compliance; mobility; contact center and paging capabilities; analog-device support; emergency calling and dispatchable location; and integration with Microsoft 365 GCC and enterprise applications. Respondents are also invited to provide high-level architecture recommendations, modernization approaches, and non-binding budgetary estimates. This Request for Information is solely for planning and information-gathering purposes. It is not a procurement, will not result in a contract award, and does not commit the County to issue a future solicitation. Responses should address the topics in the attached Respondent Information and Industry Input Questionnaire; vendors may use their preferred response format.
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