Enterprise Social Media Content Management Tool

The City University of New York is seeking an enterprise content management tool and related implementation, training, support, analytics, and social media management capabilities for system-wide operations.

The City University of New York > University Central Office


General
Open
UCO 1012
Nov 10, 2026 06:00 PM
Oct 14, 2026 12:00 PM
5 years
Minority-Owned BusinessWoman-Owned BusinessService-Disabled Veteran-Owned Business
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
karen.pinckney@cuny.edu
+16466643170
205 East 42nd Street, New York, NY, USA
Submission Instructions
Mail
The City University of New York, 205 East 42nd Street, 10th Floor, New York, New York 10017, Attn: UCO 1012-Enterprise Content Management Tool

or

Email
Description

The City University of New York is soliciting an enterprise content management tool to support social media operations across 26 campuses and Central Office. The solution must support at least 110 users and approximately 1,300 social media accounts across seven platforms, with capabilities for content creation, publishing, scheduling, approvals, collaboration, user and permissions management, crisis communications, real-time engagement, social listening, analytics, customized reporting, mobile access, accessibility support, and scalable user expansion. The scope includes implementation and onboarding, integration with CUNY authentication and enterprise systems including PeopleSoft and Workday, project management, data migration and testing support, instructor-led and administrative training, training materials, ongoing customer support, account reviews, maintenance, security, disaster recovery, and service-level commitments. Services will be performed remotely. The contract term is five years, and the proposal must include separate volumes for required forms, the technical and management proposal, and the price proposal.

Classification Codes
NAICS513210Software Publishers
PSCDA10Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
Smart Codes
social media management softwarecontent management softwaresoftware implementation services
Specifications
Supply & Service
No
Timeline
Oct 14, 2026-Issue Date
Oct 23, 2026-Written Questions Due Date 1
Oct 29, 2026-Written Questions Due Date 2
Nov 10, 2026 06:00 PM-Proposal Submission Deadline
Requirements
Required
  • Workers' Compensation Insurance
  • Employer's Liability Insurance — $1,000,000.00
  • Commercial General Liability Insurance — $1,000,000.00
  • Automobile Liability Insurance
  • Professional Liability/Errors & Omissions and Internet Policies — $2,000,000.00
  • ID Theft and Cyber Extortion Policy — $2,000,000.00
  • Umbrella or Excess Liability Insurance — $5,000,000.00
Required
Location
RemoteThis work may be performed remotely.
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