Managed IT Services

The Charter Township of Orion is seeking a provider for comprehensive managed IT services across Township departments and the Orion Recreation Center, including help desk, onsite support, infrastructure management, cybersecurity, backup, and recovery, under a three-year agreement with two optional one-year renewals.

Charter Township of Orion


General
Open
2026-12
Dec 01, 2026 07:00 PM
Nov 10, 2026 09:45 PM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
stimko@oriontownship.org
+12483910304
2323 Joslyn Road, Lake Orion, MI, USA
Submission Instructions
Mail
The Charter Township of Orion Clerk's Office, 2323 Joslyn Rd., Lake Orion, MI 48360
Description

The Charter Township of Orion seeks a contractor to provide its complete information technology function for all Township departments and the Orion Recreation Center. The scope includes service desk support, one scheduled eight-hour onsite day per week, support for end-user devices and election pollbooks, server and network administration, Microsoft 365 and identity management, application support and vendor coordination, asset and license management, and transition from the current provider. The contractor must also provide monitoring, patching, daily backups and recovery, cybersecurity services, incident response, security awareness training, vulnerability scanning, and quarterly service reviews and reporting. Certain projects, additional onsite work, incident response beyond included hours, and purchases are separately priced. The initial term is three years, with up to two optional one-year renewals.

Classification Codes
NAICS541513Computer Facilities Management Services
PSCDE01Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).
Smart Codes
managed it servicesit help desk supportcybersecurity services
Specifications
Service Only
Timeline
Nov 10, 2026-RFP Issued
Nov 17, 2026 09:30 PM-Written Questions Due
Nov 20, 2026-Answers Issued by Addendum
Dec 01, 2026 07:00 PM-Proposal Submission Deadline
Dec 2, 2026-Estimated Evaluation and Reference Checks
Dec 9, 2026-Estimated Finalist Interviews
Dec 21, 2026-Estimated Board Award
Mar 1, 2027-Service Start
Requirements
Required
  • Workers' Compensation, including Employers' Liability
  • Commercial General Liability — $1,000,000.00
  • Automobile Liability — $1,000,000.00
  • Cyber Liability — $3,000,000.00
  • Technology Errors and Omissions — $3,000,000.00
Scored
  • Minimum 3 references
  • Within the last 3 years
  • Client point of contact required for each reference
No
Location
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