IT Service Management Provider Prequalification

The Port Authority of New York and New Jersey is seeking prequalified firms to provide information technology service management (ITSM) for end-users, including desktop, server, storage, database, and cloud support, and to integrate and manage the ServiceNow cloud-based ITSM solution.

General
Open
6000003320
Jun 23, 2026 12:00 PM
Request for Proposal (RFP)
State
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Original Solicitation Links
Description

The Port Authority of New York and New Jersey is seeking to prequalify firms to provide information technology service management (ITSM) for end-users, including but not limited to desktop, server and storage, database, and cloud support. The existing ITSM environment is ServiceNow, and the selected provider will integrate and manage the ServiceNow cloud-based ITSM solution, which will continue to serve as the backbone for all required ITSM services.

Classification Codes
NAICS541513Computer Facilities Management Services
PSCDD01Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
Smart Codes
it service managementservicenow integrationend-user support
Specifications
Service Only
Documents
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