Inmate Communication and Engagement Solutions for Correctional Facilities

El Paso County is requesting information on comprehensive inmate communication and engagement solutions for correctional facilities under RFI 27-003, including communications, tablets, tracking, health monitoring, messaging, visitation, payments, and investigative capabilities.

El Paso County


General
Open
27-003
Oct 22, 2026 08:00 PM
Sep 21, 2026 09:50 PM
Request for Information (RFI)
Local
Ask AI about this solicitation
Contact
bidquestions@epcounty.com
+19152733349
800 East Overland Avenue, El Paso, TX, USA
Submission Instructions

or

Mail
Purchasing Department Office, 800 E. Overland Ave., Room 300, El Paso, Texas 79901
Description

El Paso County is conducting a Request for Information to gather market information, recommendations, industry practices, implementation considerations, and pricing models for comprehensive inmate communication and engagement solutions. The requested capabilities include inmate telephone services; tablets; movement and activity tracking; vital-sign health monitoring; electronic legal messaging and mail; general electronic messaging and mail; video visitation; kiosks and payments; commissary and trust-account integration; security and investigative tools; administration and reporting; technical support and maintenance; and related technology, infrastructure, integrations, pilots, and emerging technologies. Respondents are asked to describe their company experience, comparable implementations, implementation and training approaches, platform capabilities, security and analytics, licensing and cost structures, support models, integrations, and applicable legal or security considerations. This is an information-gathering exercise only, not a competitive procurement, and will not result in a contract award. Responses must include the requested response information and supporting documentation, including the El Paso County Signature Page for hard-copy submissions.

Classification Codes
NAICS517810All Other Telecommunications
PSCR307AUTOMATED INFORMATION SYSTEM SVCS
Smart Codes
inmate communication platformscorrectional facility tabletsvideo visitation systems
Specifications
Service
Timeline
Sep 21, 2026 09:50 PM-Issue Date
Oct 22, 2026 08:00 PM-Response Due Date
Requirements
Informational
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